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Black Friday and Cyber Monday advice offered to shoppers

Bolton’s Citizens Advice has imporotant guidance for keeping safe while shopping online as sales start online. With Black Friday, Cyber Monday and the holiday season fast approaching, Citizens Advice Bury and Bolton has released top tips to remind bargain-hunters how to shop safely online. The advice marks the start of National Consumer Week – Monday, November 14 – Sunday, November 20). The annual campaign is run by Citizens Advice in collaboration with the Consumer Protection Partnership, which includes Trading Standards and the Department of Business , Energy and Industrial Strategy. Richard Wilkinson, chief executive officer of Citizens Advice Bury and Bolton, said: “Across Bury and Bolton, purse strings are tightening, and financial pressures are increasing every day. “With sales season fast approaching, it’s vital we recognise the red flags when trying to bag a bargain in the run up to the holidays. “Anyone can be a victim of a scam, and even the savviest of shoppers can be left getting less than they bargained for. “You shouldn’t feel embarrassed if you’re caught out. By knowing how to shop wisely, and what to do if something goes wrong, we can better protect ourselves and each other.” Do your research Before buying from a website that you have not used before, spend a few minutes checking it out. See what people have said about the person or company you are buying from by looking at reviews on different websites – do not rely on reviews the company has put on its own website. If you’re worried that something you have seen online might be a scam you can get help from the Citizens Advice consumer helpline. Be wise to scams in disguise If a bargain seems too good to be true, it probably is. If it is branded but a lot cheaper than it appears on the brand’s website, it could be fake. It could be a legitimate ‘look-a-like’ product. Either way, it might not be the quality you were hoping for. Ways to pay Beware of a seller who asks you to pay by direct bank transfer. Bank transfers have limited protection if things go wrong, so avoid using them. You should only send and receive money through the online marketplace app or website using a debit or credit card, or via trusted methods of payment such as PayPal. Know your rights If you have bought from a retailer, you might be entitled to a replacement product or a repair of your faulty goods. You can even claim a full refund if you can prove the goods are faulty. If you have bought from an individual, perhaps via an online marketplace, you have far fewer rights. In fact, you have no right to return, so long as the goods are ‘as described’. Always be sure to take a screenshot of the description and be sure to check and double check before you buy. When things go wrong If you’ve bought something that is broken, damaged, unsafe, or not what you expected then contact the seller and give them a chance to put it right. If that does not work, reach out to the Citizens Advice consumer helpline . For information and advice, contact the Citizens Advice consumer helpline free on 0808 223 1133. If you have a story or something you would like to highlight in the community, please email me at lewis.finney@newsquest.co.uk or DM me on Twitter @lewisfinney18

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Published on : 2022-11-14 05:00:00

Source :theboltonnews

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